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If you experience a problem with your registered migration agent, you should try to resolve it with them.

For help, contact OMARA (Office of the Migration Agents Registration Authority)

Making a complaint to OMARA will not affect your visa application.

Consumer Guide
https://www.mara.gov.au/get-help-with-a-visa/help-from-registered-agents/steps-to-choose/consumer-guide

Code of Conduct
https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct

Office of the Migration Agents Registration Authority

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